Changes made in Stamps.com

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • January 18, 2019 20:16
    Carlos C.
    Reason: Customer input full phone number in post
    Dispute this change
  • November 28, 2018 05:34
    MUSICSAVES, the poster:
    Reason: removed by the poster
  • November 21, 2018 23:10
    Paul
    Changed reply in topic of "First class mail - letter" choice missing from Orders tab by Paul to Hi Bruce,<br />We are always looking for ways to improve the user experience.&nbsp; Rest assured that the feature you describe is on our long-term product roadmap.&nbsp; We do not have a specific date for when it will be implemented, but I do think it’s a great idea.&nbsp; <br /><br />We appreciate your feedback.&nbsp; When a delivery address is entered into the Envelopes delivery box option, it is matched against the USPS AMS System, which verifies and cleanses all domestic US addresses.&nbsp; We are not able to verify international addresses against this system.&nbsp;Postage printed in this option is also considered metered mail and at this time is only approved for domestic addresses.&nbsp; <br /><br />If we can help further, please let us know.&nbsp; <br /><br />Sincerely,<br />Paul&nbsp; .
  • November 21, 2018 20:36
    Paul, the poster:
    Removed a reply by Paul in Attention Stamps.com
  • November 21, 2018 20:36
    Paul
    Changed reply in topic of Attention Stamps.com by Paul to Hi Lisa,<br /><br />Thank you for referring your friends to us!<br /><br /><a name="How to refer-a-friend" rel="nofollow" target="_blank"></a> <p>How to refer a friend and Earn a $20 credit in your account:</p> <p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; From the Stamps.com software: Click&nbsp;<b>Add Funds</b>&nbsp;under the Postage Balance at the bottom-left corner. Then select the&nbsp;<b>Earn Free Account Credit</b>&nbsp;link.&nbsp;From the Stamps.com website: Hover over your Postage Balance in the top navigation bar and click Buy More. Then select the&nbsp;<b>Earn free account credit</b>&nbsp;link.&nbsp;</p> <p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You can either contact your friends directly or use the provided form to have Stamps.com email them on your behalf.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If you prefer to contact your friends directly, you can let them to go to:</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <a href="http://www.stamps.com/tell" rel="nofollow" target="_new" title="Link http//wwwstampscom/tell">www.stamps.com/tell</a>&nbsp;</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Please be sure to give them your Tell-A-Friend Promo Code.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If you use the form, specify each friend's email address, modify the personal message (if desired), and click&nbsp;<b>Send</b>.</p> <p>As long as your friend uses your code when they register their account and meet the qualifications as described below, you will receive your $20 postage credit.&nbsp;<br /> <br /> <a name="Reward_qualifications" rel="nofollow" target="_blank"></a>To receive your referral reward, you and your friend must meet these conditions:<br /> <br /> </p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You must be an existing Stamps.com customer.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Your friend must use your unique Tell-A-Friend Promo Code.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; You may not refer yourself.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Your friend may not already be a Stamps.com customer.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Your friend must be a new customer who registers with Stamps.com using a unique credit card number, email address, and name not previously received by Stamps.com.</p> <p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Your friend must remain a Stamps.com customer beyond the 4-week trial period and be successfully billed for at least one monthly billing cycle.</p> If we can help further, please let us know!<br /> <br />Sincerely,<br />Paul&nbsp; .
  • November 15, 2018 16:03
    Paul
    Changed reply in topic of New USPS "CUBIC" Sized Discounted Rates offered Amazon Shipping, can we please get them on here too? by Paul to Hi Randy,<br />Thank you for your interest!&nbsp; I show that you spoke to our High Volume Shipping Team member, Sandra, on 11/13/18, regarding this issue.&nbsp; <br /><br />If we can help further, please let us know.<br />Sincerely,<br />Paul&nbsp; .
  • November 13, 2018 03:28
    KristinaS, the poster:
    Reason: User-initiated delete from community
  • November 05, 2018 20:37
    Paul
    Changed reply in topic of Word Mail Merge and Postcard Postage by Paul to Hi Erik,<br /><br />We'd be happy to help.&nbsp; For further information, please see:<br /><br /><a href="https://stamps.custhelp.com/app/answers/detail/a_id/31/kw/merge/session/L3RpbWUvMTU0MTQ1MDA0NC9zaWQvR1Q5Z0czX24%3D" rel="nofollow" target="_blank" title="Link https//stampscusthelpcom/app/answers/detail/a_id/31/kw/merge/session/L3RpbWUvMTU0MTQ1MDA0NC9zaWQvR1Q5Z0czX243D">https://stamps.custhelp.com/app/answers/detail/a_id/31/</a><br />Sincerely,<br />Paul&nbsp; .
  • November 05, 2018 20:33
    Paul
    Reason: Inappropriate
    Dispute this change
  • October 29, 2018 17:15
    Paul
    Changed reply in topic of Can I run stamps.com with macOS Mojave? by Paul to Hi Monty,<br /><br />Thank you for your query!&nbsp; Rest assured that Stamps.com is compatible with Mojave. <br /><br />If we can help further, please let us know.<br />Sincerely,<br />Paul&nbsp; .
  • October 24, 2018 19:58
    Carmen L
    Changed reply in topic of small postage on large label? by Carmen L to <p>Hi Aaron, <br /><br />We understand your concern about the 99019 label. Unfortunately, these large labels cannot be used to print postage for standard size letters. </p><p>You do have the option of printing directly onto envelopes, the 2 or 3 part labels or NetStamps. For cases where you may only need to print stamps, we also offer the NetStamps labels. </p><p>A list of compatible labels can be found on the Print On drop down menu. </p><p><br />Sincerely,<br />Carmen L<br />Stamps.com <br /></p>.
  • October 18, 2018 14:56
    Carmen L
    Changed reply in topic of Magento 2 store connection issue by Carmen L to <p>Hi Gary, </p><p>We're sorry to hear that you're encountering these issues. I know how important this is and I apologize for the delayed respons. </p><p>Given the nature of your issue, we recommend that you please contact Stamps.com Customer Care to speak with a Technical Support Representative. Our customer support team will be happy to assist you further. <br /><br />Please call Stamps.com Customer Care toll-free at (888) 434-0055. Our operating hours are Monday–Friday, 6AM–6PM Pacific Time. We look forward to personally assisting you. <br /></p><p>Sincerely,</p><p>Carmen L</p>.
  • October 18, 2018 14:56
    Carmen L
    Changed reply in topic of Magento 2 store connection issue by Carmen L to <p>Hi Gary, </p><p></p><p>We're sorry to hear that you're encountering these issues. I know how important this is and I apologize for the delayed respons. </p><p>Given the nature of your issue, we recommend that you please contact Stamps.com Customer Care to speak with a Technical Support Representative. Our customer support team will be happy to assist you further. <br /><br />Please call Stamps.com Customer Care toll-free at (888) 434-0055. Our operating hours are Monday–Friday, 6AM–6PM Pacific Time. We look forward to personally assisting you. <br /></p><p>Sincerely,</p><p>Carmen L</p>.
  • October 18, 2018 14:50
    Carmen L
    Changed reply in topic of Problems printing Priority Mail label from iPhone or iPad by Carmen L to <p>Hi Gene, </p><p>We're sorry you encountered this issue. While you may be able to log in and view your print history, the ability to print postage is not fully supported. We do not recommend attempting to print from your mobile devices due to the formatting issue. I'm sorry for the inconvenience. </p><p>In the meantime, you can still print postage from a PC (using the Stamps.com software or website) or Mac (using the Stamps.com website).</p><p>Sincerely, </p><p>Carmen L</p><p>Stamps.com</p><p><br /></p>.
  • October 15, 2018 18:51
    Carmen L
    Changed reply in topic of I want to cancel my membership. Please cancel this asap by Carmen L to <p>Hi Shaun,</p><p>We are sorry to hear that you encountered difficulties canceling your Stamps.com account. We show that your account is closed. A confirmation email has been sent to the email address identified in your account on 10/12/18.</p><p><br /></p><p>Sincerely,</p><p>Carmen L</p><p>Stamps.com<br /></p><p><br /></p><p></p>.
  • October 12, 2018 20:02
    Carmen L
    Changed reply in topic of SQL Error, trying to view History by Carmen L to <p>Hi Colleen, </p><p>We're sorry that you experienced this issue. We were experiencing issues on the day you messaged us, Colleen. This issue is now resolved and we encourage you to try again. </p><p>If you continue to have issues accessing your print history, we recommend that you please contact Stamps.com Customer Care to speak with a Technical Support Representative. Please call Stamps.com Customer Care toll-free at (888) 434-0055. Our operating hours are Monday–Friday, 6AM–6PM Pacific Time. We look forward to personally assisting you.&nbsp;</p><p>Sincerely, <br />Carmen L </p><p>Stamps.com</p><p><br /></p><p></p>.
  • October 12, 2018 19:27
    Carmen L
    Changed reply in topic of Hidden Link by Carmen L to <p>Hi Thomas, </p><p>We are sorry to hear that you encountered difficulties canceling your Stamps.com account.&nbsp; </p><p>We confirmed that your account is now closed. You have cancelled during our 4-Week Trial, so you will not receive any service fees. <br /><br />Sincerely, </p><p>Carmen L</p><p>Stamps.com</p>.
  • October 11, 2018 17:56
    Carmen L
    Changed reply in topic of Trying to print envelope. I can't select weight or mail class. by Carmen L to <p>Hi John, </p><p>We are sorry to hear that you encountered these difficulties. It's possible that you may have selected the "Do not include postage" option. This is usually the case when you're not able to select the weight/mail class. If</p><p>&nbsp;you continue to have issues, please contact us so we can troubleshoot your issue. </p><p>Our toll-free number at 1-888-434-0055. Our operating hours are Monday through Friday, 6AM to 6PM Pacific Time.</p><p>Sincerely,<br />Carmen L<br />Stamps.com </p>.
  • October 10, 2018 17:35
    Carmen L
    Changed reply in topic of No Avery 5127 option since "Upgrade" to 15.4 by Carmen L to <p>Hi Sharon,</p><p>We're sorry you're no longer able to use the Avery Label in question. Can you confirm if you meant the Avery 5127 or the Avery 5217? I'm sorry for the confusion. You mentioned two different labels in your post. </p><p>Sincerely, </p><p>Carmen L</p><p>Stamps.com</p>.
  • October 09, 2018 18:40
    Carmen L
    Changed reply in topic of Need a brief education on USPS different class(es) of mail/postage by Carmen L to <p>Hello,</p><p></p><p>The USPS has information about the different mailing options on their website. </p><p>You may use the USPS link we've provided for you below for this information. </p><p><a href="https://www.usps.com/ship/mail-shipping-services.htm" rel="nofollow" target="_blank" title="Link: https://www.usps.com/ship/mail-shipping-services.htm">https://www.usps.com/ship/mail-shipping-services.htm</a></p><p></p><p>Sincerely,<br />Carmen L<br />Stamps.com </p><p></p>.
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